Returns Policy
Returns Policy
We want every AERYVE order to feel considered from the moment it arrives. This policy explains return eligibility, conditions, processing, refunds, and what to do if there is an issue with your order.
Last updated: [Month Day, Year]Please review the eligibility requirements below before sending an item back. Returns should not be sent without following the applicable AERYVE return process and receiving any required return instructions.
A considered return process.
We understand that a piece may not always fit or feel exactly as expected. Eligible AERYVE purchases may be returned in accordance with the conditions outlined below. Please retain your order confirmation and relevant purchase information until your order has been fully completed.
Return Window
Eligible return requests must be submitted within:
7 DAYS
The applicable return period should be calculated from the date specified in AERYVE's final return rules, such as the date of delivery or receipt of the order.
Return requests submitted outside the applicable return period may not be accepted except where required by law.
Return Eligibility
To qualify for a return, an item generally must meet the applicable AERYVE return conditions.
Items should not show signs of wear, use, washing, alteration, or damage caused after delivery.
The product should be returned in the condition in which it was received.
Original product tags, labels, and other included attachments should remain intact where applicable.
A valid order number, receipt, or other proof of purchase may be required to process the request.
Item Condition
Returned products may be inspected before a refund, exchange, or other resolution is approved.
Items may be considered ineligible where they show evidence of:
- Wear beyond what is reasonably necessary to inspect the item.
- Washing, cleaning, or alteration.
- Stains, marks, odors, makeup, deodorant, perfume, or other signs of use.
- Missing or removed tags where tags are required to remain attached.
- Damage caused after delivery.
- Missing accessories, packaging, or components supplied with the product where applicable.
Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, customization, product condition, final-sale terms, or other legitimate reasons.
Any AERYVE product categories treated as final sale or non-returnable should be clearly identified before purchase where required by applicable law.
Insert the specific AERYVE non-returnable product categories here before publishing this Policy.
How to Start a Return
Please follow the return process before sending an item back to AERYVE.
Contact AERYVE with your order number and the item you would like to return.
Provide any requested information regarding the reason for your return and the condition of the item.
If the return is eligible, follow the return instructions provided by AERYVE.
Package the item securely and send it using the method specified in the return instructions.
Once received, the returned item may be inspected before the applicable refund, exchange, or other resolution is processed.
Items sent without following the required return process may experience delays or may not be accepted where permitted by applicable law.
Return Shipping
The party responsible for return shipping costs will depend on AERYVE's final return rules and the reason for the return.
[INSERT WHETHER CUSTOMER OR AERYVE PAYS RETURN SHIPPING]
If AERYVE provides a prepaid return label, any applicable deduction from the refund should be clearly disclosed before the return is completed.
Customers should retain any shipping receipt or tracking information until the return has been successfully received and processed.
Refunds
Once an eligible return has been received and approved, the applicable refund will generally be issued to the original payment method unless another method is required or permitted.
Please allow time for the refund to be processed by AERYVE and subsequently posted by your bank, card issuer, payment provider, or financial institution.
Refund Processing Time
[INSERT EXPECTED AERYVE REFUND PROCESSING PERIOD]
Processing times displayed by banks and payment providers may be separate from AERYVE's own refund processing period.
Original Shipping Charges
State here whether original shipping charges are refundable:
[INSERT SHIPPING REFUND RULE]
Exchanges
Exchange availability may depend on stock levels, size availability, product condition, destination, and AERYVE's current exchange process.
[INSERT WHETHER DIRECT EXCHANGES ARE AVAILABLE]
If direct exchanges are not offered, customers may be asked to complete an eligible return and place a new order for the preferred item or size.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from the item ordered, please contact AERYVE Customer Care as soon as reasonably possible.
Please include:
- Your order number.
- The name of the affected item.
- A description of the issue.
- Clear photographs of the item and issue where requested.
- Photographs of the packaging where the issue may have occurred during delivery.
Once reviewed, AERYVE will provide the appropriate next steps based on the circumstances and applicable consumer law.
Sale & Promotional Items
Return eligibility for sale, discounted, promotional, or final-sale items may differ from standard-priced products.
[INSERT AERYVE SALE ITEM RETURN RULE]
Any restriction on returns for promotional or final-sale products should be clearly communicated before purchase where required by law.
International Returns
International returns may be subject to additional shipping procedures, customs documentation, duties, taxes, or courier requirements.
Unless otherwise stated or required by applicable law, customs duties, taxes, import charges, and similar fees originally paid may not be refundable by AERYVE where those amounts were collected by third parties.
International customers should contact Customer Care before returning an item so the correct return instructions can be provided.
Late or Missing Refunds
If you have received confirmation that your refund was processed but it has not appeared in your account, please allow for the processing period required by your financial institution or payment provider.
You may wish to contact your bank, card issuer, or payment provider before contacting AERYVE, as posting times can vary.
If the expected processing period has passed, contact AERYVE Customer Care with your order details so the refund status can be reviewed.
Order Cancellations
If you wish to cancel an order, contact AERYVE as soon as possible.
Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.
Where an order can no longer be cancelled, an eligible customer may need to follow the applicable return process after receiving the order.
Contact Us
For assistance with a return, refund, damaged item, incorrect order, or other post-purchase concern, contact AERYVE Customer Care.
You may also visit our Contact Us page.
Need help with a return?
Contact our team with your order number and details about the item you would like to return. We will provide the appropriate next steps based on your order.
Return Window: [INSERT RETURN WINDOW]
Return Address: Provided upon approved return request / [INSERT FINAL RULE]