Return Eligibility
Items must meet AERYVE's return conditions to be eligible for return.
Products should be unworn, unused, unwashed, and returned in their original condition with all applicable tags attached.
Returns and Refunds
Customer Care
Returns & Refunds
We want you to feel confident in every AERYVE purchase. Here you can find the information you need regarding returns, item eligibility, and refunds.
Return Window
Return requests must be submitted within the applicable return period stated by AERYVE.
Requests submitted outside the return period may no longer qualify for return.
Item Condition
Returned items must be free from signs of wear, damage, alterations, stains, odors, or other conditions that prevent resale.
AERYVE reserves the right to assess the condition of returned merchandise before approving a refund.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, promotional, or final-sale reasons.
Any exclusions will be clearly identified on the product page, at checkout, or within the applicable promotion terms.
Return Shipping
Return shipping instructions will be provided once your return request has been reviewed.
Applicable return shipping charges, if any, will be communicated before the return is completed.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact Customer Care as soon as possible.
Include your order number, a brief description, and clear photos so our team can review the concern.
Return Process
How to request a return
Please contact Customer Care before sending any item back. This allows our team to review your request and provide the appropriate return instructions.
01
Contact Us
Send your order number and the item or items you would like to return.
02
Receive Instructions
Our Customer Care team will review your request and provide the appropriate return instructions.
03
Send Your Return
Securely package the approved item and follow the return instructions provided by our team.
Refunds
Once we receive your return
Returned items will be inspected once received. If your return is approved, the eligible refund will be processed using the applicable original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution after a refund has been issued by AERYVE.
Please note
Items returned without prior approval, items that do not meet the return conditions, or returns received outside the applicable return period may be declined.
Customer Care
Contact Us
Need help with a return?
Contact our Customer Care team with your order number and we'll help guide you through the next steps.