Frequently Asked Questions

Once your order has been completed successfully, an order confirmation will be sent using the contact information provided during checkout.

If you need to make a change, please contact Customer Care as soon as possible.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Contact our Customer Care team as soon as possible with your order details and the correct address.

Once your order has been dispatched, we may no longer be able to change the delivery address.

Available shipping options and applicable delivery charges are displayed during checkout based on your destination.

Estimated delivery times depend on your destination and the shipping service selected at checkout.

Delivery estimates begin after your order has been dispatched and do not include processing time.

Once your order has been dispatched, available tracking information will be sent to you in your shipping confirmation.

You can also visit our Track Your Order page for more information.

Courier systems may take some time to register the first scan or latest shipment movement.

Holidays, weather conditions, and periods of high delivery volume may also affect tracking updates.

Eligible items may be returned provided they meet AERYVE's return conditions and are submitted within the applicable return period.

Items should be unworn, unused, unwashed, and returned in their original condition with applicable tags attached.

Please contact Customer Care before sending any item back. Our team will review your request and provide the appropriate return instructions.

Full information is available on our Returns & Refunds page.

Once an eligible return is received and approved, the refund will be processed using the applicable original payment method whenever possible.

Additional processing time may be required by your payment provider or financial institution.

Please contact Customer Care as soon as possible with your order number, a description of the issue, and clear photos of the item received.

Available payment methods are displayed securely during checkout. Options may vary depending on your location and Shopify payment configuration.

Payments are processed through the secure payment options made available during Shopify checkout.

AERYVE does not ask customers to send payment card details through email or social media.

A payment may be declined for several reasons, including incorrect billing information, insufficient funds, or restrictions from your bank or payment provider.

If the issue continues, please contact your payment provider for assistance.

Please review the sizing information provided on the relevant product page before placing your order.

Some styles may be restocked depending on availability and future collections.

Product availability may change, so we recommend checking the website regularly for updates.

Always follow the care instructions provided with the garment or shown on the product page.

Proper care helps preserve the quality, fit, and finish of your AERYVE pieces.